For questions, feedback, or suggestions about GradeHelm and its educational tools, feel free to contact us.
Email us
The best way to reach us is by email: hello@gradehelm.com. We read every message and aim to reply within a few working days.
You can also message us on WhatsApp: +44 7456 424650
Reporting a calculation problem
To help us fix it quickly, please include:
- Which calculator you used (or the page address).
- The numbers you entered. Tip: click “Copy result link” under your result and paste the link, which contains your inputs.
- The result you expected, and where that number came from (for example your transcript or syllabus).
Please don’t send personal details such as student ID numbers or full transcripts. We don’t need them to check a calculation.
What we can help with
- Checking a calculation you think is wrong, and correcting the calculator or guide if we made a mistake.
- Adding a grading scale or percentage cutoffs used by your school or country.
- Explaining how a result was worked out, step by step.
GradeHelm isn’t connected to any school, so we can’t see your records, change official grades or confirm your official GPA. For those, contact your school’s registrar or counselor.
Suggesting a new scale or feature
Tell us which school or country uses the scale, and a link to where it’s published if you have one.